On Conflict Management

It's bound to happen at least once during the program. At least once. My quota was met this last week and it involved an assigned final grade.

The grade was not reflective of my work and did not account for the situation that ended up yielding four different professors for a single seven week course. My goal was to get a grade that was accurate and base it on reason and rationality; I didn't want the change because I was a squeaky wheel.

So here is what I learned based on the solid tactics I employed and the mistakes made:

1. Keep it professional: Before each correspondence with a faculty member or administration office, I committed to an hour long break after learning something new that got my blood levels up. I forced myself to write down all the arguments I was thinking and distill them to the pertinent and reasonable base. The result was that I was thanked and complimented by more than one person for taking the professional approach to the situation.
2. Follow the chain of command: I made an early mistake here. I took issue with how my exam was graded and rather than speak first with the grading professor, I went to the chair of the department. The student body was instructed to do this, but that is no defense for myself: I should have been aware of how this would make the grading professor feel and respond. He didn't appreciate it. If you have an issue, take it to the professor first and follow the chain of command only as necessary.
3. Pick your battles: I had an issue. I was not happy with my grade. I was not happy with how the overall situation was handled. I was not happy with the department's initial response. On and on it goes. My biggest pitfall came at not deciding which point to get across. It all came down to the grade change. I needed it to move up. My dissatisfaction with everything else became moot. And I brought some of it into the discussion which was ill advised. When a conflict is coming, you need to decide your endgame. If you want the other party to do something you need to identify the points of contention immediately and only the relevant issues. Don't fall into the trap of pointing out all the faults with the situation. It won't help and only makes the other party defensive.
4. Honestly appraise the good things: This can sound like flattery; however, sincere appraisals of a professor's good performance can go a long way. If you've listened to the other person's complaints, you can reinforce or reaffirm them with honest feedback that convinces them that you both want the same thing: you want to maintain an amicable relationship.

The result was I got what I needed.

An MBA's Satisfaction

I had an intense feeling of satisfaction yesterday. It had nothing to do with the fact that the day marked the end of the worst course thus far. It had nothing to with the fact that I am no longer required to take any accounting courses. I out thought Excel. Nothing more.

If you're considering starting your MBA you need to be aware of one critical aspect of your education: you're going to learn a lot about Excel and you're going to pay a lot to learn it. Solver. Sumproduct. Reference cells. If this is making sense to you, consider trying to have a number of your courses waived.

Because if you don't, be prepared to be extremely unsatisfied by the material presented in many of your courses. Prepare to resign yourself to the fact that your triumphs will not be based on conquering a challenging subject or developing competitive transferable skills; No, your triumphs will be over the inanimate screen in front of you. This program will subtly condition you to curse it when you see the word "infeasible." A moment later you will prostrate yourself before its gaze, basking in the warming glow of the words "solution found." With these words you experience great satisfaction.

Just be careful not to consider that you learned how to use Excel for $500 an hour.

Newfound Respect

I was sitting in class last night and reflecting on the latest module. It's been rough. Every week has been a struggle to get in the car and drive 20 miles to campus for another three and a half hours of core coursework. I've had to re-evaluate whether I'm wasting my time and money. I have a number of respected colleagues and friends that appraise the MBA as a money pit: You can get all that information and development through self education, they argue.

And they're right. You can get all the education you need from self-education. It may take more time and it will take a lot of discipline. And it's the latter that is the sticking point for most self-education proponents. I have long sought after fellow self-ed enthusiasts to dedicate their time to discussion, research and reflection and I have found only a few - unfortunately thousands of miles separate me from them.

So I found that the only way to find committed people was through an organized, accredited institution. The "free" tag of self-ed is not compulsive enough for most people to participate because there is no commitment. I've been witness to this effect with different online efforts to form communities of self-taught business professionals. Getting people to commit is tremendously difficult.

The people that do commit to something financially and with their time speak volumes. I didn't full grasp this until last night. I looked around the room at people who may not be the smartest people on paper, but they exhibit committment and all that that implies. It's no wonder that people are willing to pay more for an MBA. Many people disparage its value, but it does a fantastic job of identifying people who are willing to make a decision and tough it out. Deciding to stick with a program after a full days work in the office, sitting in traffic to get to campus for a 6:00 to 9:30 PM class represents characteristics of someone I would like to work with and can move business forward.

On Making Decisions

Decisions - crucial or minor - are a facet of business that every employee faces. My decision making method is probably different than my colleague. Maybe I intuit the decision with sparse information. I might run vigorous analysis of available data instead. The point is that there is little uniformity in most business offices when it comes to decision making.

The operations course I am taking now is common across all MBA programs: Decision Modeling. The course posits that decision making can be augmented toward greater success with the educated employment of models. The three primary models available to business men and women are as follows:

• Decision Trees
• Linear Programming
• Integer Programming

I'm enjoying the projects we have in this course. It's fun drawing decision nodes and evaluating what is in and out of my control in the decision process. The fun I'm having, however, is not translating to practicality for many of my peers. The recurring grievance orbits the theory versus reality argument: this is fun to do in a lab setting, but do you have the time or patience to use it outside of this vacuum?

This leads to an underlying issue with MBA programs: I am being exposed to a number of great practices, but will I ever use them again? The problem is that processes like decision making modeling require practice - in spades. Once you get past this class, your focus moves either to the next core requisite or to your concentration courses. Not all concentrations employ decision trees equally. So for many, this class is the last time they will see decision modeling and that seems like a waste of time and money.

I need to point out something about this course that is more of a subtext than the headline. Whether you incorporate the models learned into your decision making repertoire or not, this class exposes you to a methodical, tested means to evaluating decisions. It does not substitute intuition with modeling. It incorporates the two. This course exposes the student to thinking about decision from an unnatural perspective: do not make the decision that "feels" right immediately.

If anything, this is the big takeaway from the course.

Career Managment Course

A new semester is in bloom. Monday marked the first day of the summer semester. I'm taking three courses during Module A: Intermediate Accounting, Decision Analysis and Managing Your Career. I'm going to discuss the career management course during this post and its implications.

Career management courses are offered with every MBA program; however, many programs are relegating the course to a Pass/Fail elective as they attempt to make the program time competitive. SMU has followed suit. This course was required two years ago when SMU was a 56 credit program and it was dropped at the 48 credit program introduction.

There are a myriad of reasons why a candidate takes this course: to evaluate his current career fit; to determine what he wants to be when he "grows up;" and/or to better understand his strengths and weaknesses, among others. I fall into the first two options.

My first tasks were to complete the Myers-Briggs Type Indicator (MBTI), a Work-Life Values Assessment and the CareerLeader(TM) Assessment. Our first lecture was devoted to the MBTI.


For those of you unfamiliar with the MBTI, it is an assessment that measures your preferences according to four opposing parameters: Extraversion to Introversion, Sensing to Intuition, Thinking to Feeling and Judging to Perceiving. I must emphasize that these are preferences: just because you prefer to be a thinker does not mean you do not feel and vice versa.

The instrument gives you the ability to evaluate what you prefer to do rather than what you can do. And if you are throwing down a substantial amount of money on an MBA, it behooves you to figure this out.

Furthermore, you will find that you have a number of prejudices against personalities contrary to your own. If you are energized by introverted activities, you tend to give greater credence to others who are similarly energized and denigrate the extravert activities. This awareness can help you increase your emotional intelligence and be a better manager and leader in spite of your known biases.

The strength of this tool lies in identifying what elements you want in your career. I have a number of potential career paths on which I can continue. There are a number of positions that sound exciting and fulfilling. As I continue to evaluate my next career step, the tools with which I will be equipped in this course will play a role in weeding out paths that contain elements I do not prefer.

Be sure you take advantage of a course like this during your MBA career. The dividends are well worth the investment.